Return & Refund Policy
At Magnificent Jewellery, we want you to be completely satisfied with your purchase. If you receive an item that is damaged, defective, incorrect, or different from what you ordered, we are here to help.
Return Eligibility
You may request a return or exchange if:
- The product arrives damaged or defective.
- You receive the wrong product or an incorrect item.
- The product received is significantly different from the product description or images shown on our website.
To be eligible for a return, the item must be:
- Unused and unworn.
- In its original condition.
- Returned with the original packaging, tags, and accessories, where applicable.
- Free from any damage caused after delivery.
Return Request Period
Return or exchange requests must be submitted within 3 days of receiving your order.
Requests submitted after this period may not be accepted.
To request a return, please contact us through our official customer support/WhatsApp channel and provide:
- Your order number.
- Reason for the return.
- Clear photos or a short video showing the issue with the product.
Our team will review your request and confirm whether the return is approved.
Non-Returnable Items
For hygiene and quality reasons, the following items are generally non-returnable unless they arrive damaged, defective, or incorrect:
- Earrings and ear studs.
- Customized or personalized jewellery.
- Items that have been worn or used.
- Items damaged due to improper handling or care.
- Sale/clearance items, unless they are received damaged, defective, or incorrect.
Change of Mind
We currently do not accept returns simply because a customer has changed their mind, selected the wrong size/color, or no longer wants the product.
Please carefully review the product details before placing your order.
Customized Jewellery
Customized or personalized jewellery is made specifically according to the customer's requirements and is not eligible for return or exchange, unless the item is defective, damaged during delivery, or made incorrectly by Magnificent Jewellery.
Please confirm all customization details before placing your order.
How to Contact Us
For return, exchange, or refund requests, please contact Magnificent Jewellery through our customer support/WhatsApp channel.
Please include your order number and relevant photos/videos so that our team can assist you quickly.
Website: www.magnificentjewellery.com
We reserve the right to reject return or refund requests that do not meet the conditions stated in this policy.
WhatsApp: +92 324 9494890
Email: magnificentjewellers007@gmail.com